Refund policy
RETURN POLICY
Thank you for shopping at Linkle House. We want you to be happy with your order, and we will do our best to resolve any issue fairly and quickly.
30-Day Return Request Window
We offer a 30-day return request window, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it: unused, undamaged, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Please note that submitting a return request does not mean the return is automatically approved. All return requests are reviewed according to this policy.
This policy does not limit any rights you may have under applicable consumer laws.
Starting a Return
To start a return, please submit a return request through your order page.
You may also contact us at support@linklehouse.com if you need help with your return. If you contact us by email, please include your order number and the email address used at checkout so we can locate your order quickly.
Once your return request is reviewed and approved, our customer support team will provide the exact return address and detailed shipping instructions.
Return Address
We do not list a fixed return address online. This is to ensure your package is routed to the correct return processing location and to help prevent lost shipments.
Please do not send your purchase back to the manufacturer or to the address listed on the original package. This address may not be our return processing location.
Items sent back without prior approval and official return instructions may not be accepted and may not be eligible for a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or incorrect.
Please email us at support@linklehouse.com with your order number and clear photos or videos of the item and packaging. This helps us review the issue and provide the best available solution.
If your item arrives damaged, defective, or incorrect, we will review the issue and may offer a replacement, refund, partial refund, or another suitable solution depending on the situation.
In some cases, we may not require the item to be returned in order to resolve the issue.
Change-of-Mind Returns
For change-of-mind returns, customers are responsible for return shipping costs.
The item must be unused, undamaged, and in its original packaging. We strongly recommend using a trackable shipping service when returning your item, as we cannot guarantee that we will receive your returned package.
Original shipping costs, if any, are non-refundable unless required by applicable law or unless the item is defective, damaged, or incorrect.
Exchanges
Because our products may be processed through different fulfillment partners, we are currently unable to offer direct item-for-item exchanges.
If you would like a different size, color, or product, the fastest and most reliable way is to request a return for your original item first. Once your return is approved, you may place a new order for the item you would like instead.
If you received a damaged, defective, or incorrect item, please contact us at support@linklehouse.com before placing a new order so our support team can review the issue and help make it right.
Refunds
We will notify you once we have received and inspected your return, or once we have reviewed your issue if a return is not required.
If your refund is approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@linklehouse.com.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been used, damaged after delivery, returned without original packaging, or returned without prior approval.
We reserve the right to refuse returns that do not meet the conditions of this policy.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at support@linklehouse.com.
We will do our best to accommodate your request, but we cannot guarantee cancellations once an order has been processed, packed, or shipped.
Contact
If you have any questions about returns or refunds, please contact us at: